Entergy OneContact is a unified help desk solution with contact management. Designed for end users, it provides access to on-the-spot customer support at their fingertips with multiple communication channels; chat, voice, callback, ticketing and email anytime, anywhere and on any device.
Entergy OneContact has been designed to support different locations and languages. Entergy OneContact is proactive in providing up-to-date and relevant information to the user, such as news, outages and maintenance.
Entergy OneContact quickly and easily connects user support and service users with work contacts and communication channels within your company, it is a simple and elegant solution for technical support and service and contact management in the enterprise.
With Entergy OneContact get service now, no more long and tedious calls with endless waiting times, you can schedule calls and optimize time and access to multiple support and service channels for the end user.
With Entergy OneContact parents also have access to all connected services such as real-time chat, voice, callback, ticketing and email from Genesys or Nice.
Do you need a contact book and a supported contact system? Entergy OneContact is the right application for that purpose, it is a multi-support application with immediate contact and connection on different communication channels such as; chat, voice, callback, tickets and email.
Entergy OneContact has active support and development and we are always improving to offer the best contact, support and service platform for the business.